Virtual Assistants – self help to Customer Service Staff
Online Virtual Assistants are increasingly becoming the first point of contact for users who need help from customer service. However, sometimes it is inevitable that a real customer service agent...
View ArticleIncreasing the RoI of your Intranet with NLI
Traditionally, virtual assistants have typically resided on a company website to help customers find the answers to their queries, but with corporate intranets becoming increasingly complex, more...
View ArticleNLI holds the key to customer engagement
Building a closer relationship with individual customers is now a key objective for many organizations. However, those customers are already one step ahead. A decade of overexposure to increasingly...
View ArticleMy virtual colleague
Many companies spend a lot of effort in making sure their external facing website is top notch, always up-to-date, engaging with the users and easy to navigate. However, take a look at their internal...
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Guest Blog: Teneo Insight Trigger Analysis
We’re delighted to publish this guest blog authored by Thomas Bacon, Virtual Adviser General Editor at The Co-operative Bank, home of Mia. ++++ The idea behind a Virtual Adviser is very different to...
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